TERMS AND CONDITIONS

You can trust that Heritage Car Care will always provide the highest level of service for both your vehicle and for yourself as our valued Client. Please read the below Terms and Conditions before proceeding with your booking.

​      GENERAL

  • Heritage Car Care is covered by £1,000,000 liability insurance and full motor trade cover to protect all parties.

  • Our determination of the size category of your vehicle, with regards to the price list, is final and binding.

  • Child seats must be removed and re-fitted by you. Heritage Car Care will not be able to re-fit any child seats under any circumstances.

  • Please note that we take before and after photographs of your vehicle, with your number plates fully covered, for use on our website and social media platforms. If you do not wish for your vehicle photographs to be used then please advise us beforehand. 

    PAYMENT & PRICES

  • All secure bookings are deposit based only.

  • The deposit amount is 25% of the total service price. Deposits are non refundable.

  • Deposits are non transferable unless agreed otherwise.

  • Deposits and final payments can be made via Cash, Bank Transfer or Debit and Credit Cards. Cheques are not accepted.

  • Payment of the outstanding balance (minus the 25% deposit) is due in full upon immediate completion of work. Heritage Car Care reserves the right not to release a Vehicle back into the Client’s possession until payment is made in full.

  • A printed or emailed invoice will be provided upon completion of the work and after payment has been made in full. 

  • Our service times and prices shown on this website, on social media, printed in leaflets, or discussed on the telephone are an estimate and quotation only and may be subject to change once we have seen and assessed the condition of your vehicle.

  • A vehicle may require more working time than originally estimated to ensure that we have fulfilled the service booked. If the vehicle is not as described or significantly dirtier than would be reasonably expected, extra charges would be incurred.

  • If your vehicles interior is heavily soiled with mud, pet hair, mould, vomit, blood or other, additional charges will apply. All charges will be agreed by both parties upon inspection and prior to work commencing.

  • Heritage Car Care reserves the right to modify its pricing structure without any notice.

    BOOKING & CANCELLATION

  • Heritage Car Care requires the Client to give 24 hours notice should the Client wish to cancel their appointment.

  • We reserve the right to take full payment if a service is cancelled on the day without prior agreement.

  • The full charge may apply if we arrive to find the vehicle unavailable for us to carry out the service. Fuel charges will also be added at a cost of 45 pence per mile.

  • Heritage Car Care reserves the right to alter or amend a booking in line with weather conditions and other such occurrences without penalty. In the event of this, the Client would be contacted to discuss a convenient rebooking time and location.

    WORKING AREAS

  • In the interest of Health and Safety and in compliance with the terms of our insurance, Heritage Car Care will not valet or detail vehicles in areas that are deemed to be hazardous. These can include, but are not limited to, public roads, public car parks and construction sites. Work will not be carried out if the work area is deemed to be unsafe.

    INSURANCE AND DAMAGE

  • All vehicles are cleaned at the Client’s own risk.

  • Heritage Car Care will not be held responsible for any damage to your vehicle arising from ill fitting trim, loose or faulty parts etc. Please ensure that you make us aware of any potential problems prior to us starting our service.

  • We do not undertake to insure your vehicle against loss whilst it is in our possession. Insurance of your vehicle is at all times your responsibility.

    VEHICLE CONTENTS

  • Clients should remove all personal belongings, money and other significant items from their vehicle prior to any type of interior service.

  • Heritage Car Care will not accept liability for any loss or damage to personal belongings left inside the vehicle whilst it is being worked upon.

    FORCE MAJEURE

  • Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, or the delay or failure in manufacture, production, or supply by third parties of equipment or services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events.